We accept payment in UK pounds sterling for UK orders, and Euros for orders delivered to Eire. The methods of payment we accept are:
Debit cards displaying the Switch, Solo or Delta logos, Credit cards displaying the VISA or Mastercard logos
We will never cash your cheque or charge your credit card until the goods you have ordered are available to be despatched to you. We will promptly confirm by e-mail any order you place with us through this website. This confirmation will include your name, the order or reference number and the total price being charged to you. No contract of sale will be deemed as entered into between you and Konami for the supply of any order until such confirmation is received by you.
We will provide you with a receipt for any goods purchased from us. We will promptly correct any mistakes in bills, receipts or payments that you tell us about, at the latest within 30 days of our agreement to do so.
Delivery is generally by Royal Mail First Class post. As delivery is made by the relevant postal authority we cannot make any special arrangements for delivery times or dates.
In exceptional circumstances we reserve the right to refuse your order, in which case we will promptly notify you and explain why this is the case.
Delivery timesWe aim to despatch all orders by the next working day after receipt − at the latest!
For Royal Mail First Class post delivery we're told to allow up to 28 days for delivery, but if you've ordered something and we've sent it, you should expect it to arrive within a couple of days. If nothing has arrived after 10 days, let us know and we'll check that it was despatched to the correct address. After 21 days we will offer you the options of either sending a replacement or refund your card. Hopefully the additional money we spend in despatching the second copy will be spent on improvements by the postal services.
Customers in Eire should allow up to 28 days for delivery.
Returns and Refunds
If you are unhappy in any way with a product you have purchased directly from us then please e-mail us at orders_uk@konami-europe.de (UK) or orders_ire@konami-europe.de (Eire) and tell us why within 28 days of receipt. We will then provide details of how you can return the product (at your cost) for a refund or exchange.
When we have agreed to exchange or refund your purchase, you will be issued with a returns authorisation which must be quoted when returning any item to us. You must return the item to us promptly. We must receive the goods back within 14 days (UK residents) or 28 days (overseas residents) of your receipt of the returns authorisation. If we receive goods back outside these time limits or without correct authorisation, we may not be able to process your refund or exchange.
When we have agreed to refund you, we will return your money within 30 days (generally much sooner) of our satisfactory receipt of the goods you are returning.
